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Questions and answers

Nursing dresses

Are ROCET MAMA dresses for breastfeeding women?

Yes, all Rocket Mama dresses have a breastfeeding function. However, thanks to their versatility, design and quality, they will serve you long after this period is over.

Can ROCKET MAMA dresses be worn by pregnant women?

Yes, we have dresses dedicated also a period of pregnancy.

What fabrics are ROCKET MAMA nursing dresses made of?

All ROCKET MAMA dresses are sewn from fabrics of natural origin, mainly cotton and viscose.

Where are the ROCKET MAMA dresses sewn?

We sew our dresses in a small workshop in central Poland, paying attention to every detail.

Where can I buy ROCKET MAMA nursing dresses?

ROCKET MAMA dresses are available only in our authorized online store.

How to wash viscose dresses?

  1. Viscose is best washed at a temperature not exceeding 30 degrees C
  2. Try not to put this material in the washing machine together with thick and stiff clothing, which can damage it through friction. You can use special protective laundry bags.
  3. Your viscose garment will appear smaller after drying, meaning the fibers have twisted slightly during washing. Iron the garment and its size will return to normal. The fibers will straighten out under the weight and temperature of the iron.
  4. Avoid using a very hot iron. Lowering its temperature to 90-100 degrees Celsius will extend the ironing time slightly, but will guarantee that you won’t damage the material and the garment will last a long time.
  5. It’s worth getting a fabric shaver. 100% viscose may pill in areas of friction, such as where a bag rubs. You can easily remove the pills with a shaver.

Shopping and Payments

Do I need to create an account in the ROCKET MAMA store to make a purchase?

No, you can also purchase as a guest, but we encourage you to create an account. This way you’ll stay up to date with new arrivals and promotions.

What are the benefits of creating an account in the Rocket Mama store?

By creating an account in our store, you’ll learn about new arrivals, promotions, and sales.

Can I place an order by phone?

No, orders can only be placed online.

How can I pay for ROCKET MAMA nursing dresses?

We accept payments by card or online bank transfer.

How to return products purchased in the ROCKET MAMA store

Of course, you can return a purchased product. Return policies are described in our Terms and Conditions.

When are purchases shipped from the ROCKET MAMA store?

Within 1-2 business days, unless we don’t currently have that model in stock. If a product is not available “off the shelf,” it has a visible status in the store: “Mom, we’ll make this dress for you to order. Production time is a cosmically fast 7 business days.” In that case, the item is shipped within 7 business days.

How can I check the status of my order?

You can check the order status in your User account. If the order was placed as a Guest, please contact us by email—we’ll be happy to provide information about your order status.

Can I cancel my order?

Of course, you can cancel your order within 12 hours. Before the order is shipped, we can cancel it. If you wish to cancel, please contact us immediately by email or phone.

What is the shipping cost?

Shipping and returns in our store are free

How do you deliver ordered items?

We work with InPost parcel lockers.

Do the products sold come with a warranty?

As a manufacturer, we provide a 2-year warranty on all our products. If you have any questions, please contact us by email.

The ordered product is defective. What now?

Customer satisfaction is our absolute priority. If you have any problems with your order, please contact us by email at sklep@rocket-mama.com

Does ROCKET MAMA make custom nursing dresses?

No, we do not fulfill custom orders.

What does the product packaging look like?

We only use convenient returnable cardboard boxes and paper packaging.

Can I order a dress as a gift?

Of course, just indicate in the email/form that you’re choosing this option

Can I receive a VAT invoice?

Yes, we issue VAT invoices

Returns and Complaints

My package was damaged. What should I do?

First, please check if the item is damaged.

What is the deadline for filing a complaint?

30 days to the email address sklep@rocket-mama.com

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