RETURNS
If you want to return a product, print and fill out the return form (remember your order number – you have it in your email). Print and place it in the package with the packed products. Then click szybkiezwroty.pl, select Rocket Mama store from the drop-down list and click return now. You will receive a code that you must clearly write on the box and send it via parcel locker. Within 7-10 days, the amount will be refunded to your account.
RIGHT TO WITHDRAW FROM THE CONTRACT
1. A consumer who has entered into a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring costs, except for the costs specified in section 8.8 of the Terms and Conditions. To meet the deadline, it is sufficient to send the statement before it expires. A statement of withdrawal from the contract may be submitted, for example:
– in writing to the address: ul. Kardynała Stefana Wyszyńskiego, 26-200 Końskie;
– electronically via email to: sklep@rocket-mama.com.
download the withdrawal form template here
2. The period for withdrawal from the contract begins:
– for a contract in which the Seller delivers the Product, being obliged to transfer its ownership (e.g., Sales Contract) – from the moment the Product is taken into possession by the consumer or a third party indicated by them other than the carrier, and in the case of a contract that: (1) covers multiple Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part, or (2) involves regular delivery of Products for a specified period – from taking possession of the first Product;
– for other contracts – from the date of conclusion of the contract.
3. In the case of withdrawal from a distance contract, the contract is considered not to have been concluded.
The Seller is obliged to immediately, no later than within 14 calendar days from the date of receiving the consumer’s statement of withdrawal from the contract, refund to the consumer all payments made by them, including the costs of Product delivery (except for additional costs resulting from the consumer’s choice of a delivery method other than the cheapest standard delivery method available in the Online Store). The Seller makes the refund using the same payment method that the consumer used, unless the consumer has expressly agreed to a different refund method that does not involve any costs for them. If the Seller has not offered to collect the Product from the consumer themselves, they may withhold the refund of payments received from the consumer until the Product is received back or the consumer provides proof of its return, depending on which event occurs first.
4. The consumer is obliged to immediately, no later than within 14 calendar days from the day they withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to send the Product back before it expires. The consumer may return the Product to the address: ul. Kardynała Stefana Wyszyńskiego, 26-200 Końskie.
5. The consumer is liable for any diminished value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
6. Possible costs related to the consumer’s withdrawal from the contract that the consumer is obliged to bear:
– If the consumer has chosen a method of Product delivery other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
– The consumer bears the direct costs of returning the Product.
– In the case of a Product being a service, the performance of which – at the express request of the consumer – has begun before the expiry of the period for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after submitting such a request is obliged to pay for the services performed until the moment of withdrawal from the contract. The amount of payment is calculated proportionally to the scope of the service performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service performed.
7. The right to withdraw from a distance contract does not apply to the consumer in relation to contracts:
(1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the Seller performs the service, they will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the period for withdrawal from the contract; (3) in which the subject of the service is a non-prefabricated Product, manufactured according to the consumer’s specifications or serving to meet their individualized needs; (4) in which the subject of the service is a Product that deteriorates quickly or has a short shelf life; (5) in which the subject of the service is a Product delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery; (6) in which the subject of the service are Products that, after delivery, due to their nature, become inseparably connected with other items; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed upon when concluding the Sales Contract, and the delivery of which can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control; (8) in which the consumer has expressly requested that the Seller come to them to carry out urgent repairs or maintenance; if the Seller additionally provides other services than those requested by the consumer, or delivers Products other than spare parts necessary to perform the repair or maintenance, the right to withdraw from the contract applies to the consumer in relation to additional services or Products; (9) in which the subject of the service are audio or video recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, except for subscription contracts; (11) concluded through public auction; (12) for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision; (13) for the delivery of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiry of the period for withdrawal from the contract and after the Seller has informed them of the loss of the right to withdraw from the contract.
The provisions contained in this section 8. of the Terms and Conditions concerning the consumer apply from January 1, 2021 and for contracts concluded from that date also to a Service Recipient or Client who is a natural person entering into a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for this person, resulting in particular from the subject of their business activity, made available on the basis of regulations on the Central Register and Information on Business Activity.
PRODUCT COMPLAINT
1. The basis and scope of the Seller’s liability towards the Client, if the sold Product has a physical or legal defect (warranty), are determined by generally applicable legal provisions, in particular in the Civil Code (including Articles 556-576 of the Civil Code).
2. The Seller is obliged to deliver a Product without defects to the Client.
3. A complaint may be submitted by the Client, for example:
– in writing to the address: ul. Kardynała Stefana Wyszyńskiego, 26-200 Końskie;
– electronically via email to: sklep@rocket-mama.com.
4. It is recommended that the Client provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for the method of bringing the Product into compliance with the Sales Contract or a statement of price reduction or withdrawal from the Sales Contract; and (3) contact details of the person submitting the complaint – this will facilitate and speed up the processing of the complaint by the Seller. The requirements given in the previous sentence are only recommendations and do not affect the validity of complaints submitted without the recommended complaint description.
5. The Seller will respond to the Client’s complaint immediately, no later than within 14 calendar days from the date of its submission. If the Client who is a consumer, exercising rights under the warranty, has requested replacement of the item or removal of the defect, or has made a statement of price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it is considered that they have accepted the request as justified.
6. The Client who exercises rights under the warranty is obliged to deliver the defective Product to the address: ul. Kardynała Stefana Wyszyńskiego, 26-200 Końskie. In the case of a Client who is a consumer, the cost of delivering the Product is borne by the Seller. If, due to the type of Product or the method of its installation, delivery of the Product by the Client who is a consumer would be excessively difficult, the Client is obliged to make the Product available to the Seller at the place where the Product is located.
7. In accordance with Article 558 § 1 of the Civil Code, the Seller’s liability under the warranty for the Product towards the Client who is not a consumer is excluded.